Contact us with any questions!

Free shipping on orders $100 or more! Offer good to continental United States only (excludes HI & AK, maximum weight 30 lbs). We will select the most efficient method of delivery: UPS Ground or one of USPS services. See each item description to find out if it qualifies for free shipping. If your order includes any of the items that do not, shipping charges will apply. However your order still qualifies for our highly discounted shipping rates. See below for details. Free Shipping is insured for $100.

SHIPPING AND TRACKING

What shipping methods are available to my delivery address?

I live in one of the contiguous United States (excludes Hawaii and Alaska)
1) Flat-rate shipping by UPS or USPS Ground. Estimated delivery time is 2-9 business days. Note: Tracking and Confirmation may not be available with this money-saving option.

Shipping charges to lower 48 United States (Alaska and Hawaii excluded)

Weight	Rate	Special offer!
Up to 10 lbs	Only $ 5.99!	FREE SHIPPING! Orders over $100 and under 30 pounds ship Free! (HI and AK, excluded. Most products qualify, but certain products are excluded. See each product description.)
10.01-15 lbs	$8.99
15.01-20 lbs	$10.99
20.01-30 lbs	$16.99
30.01-40 lbs	$19.99
40.01-50 lbs	$23.99
over 50 lbs	Rate quoted at checkout

2) Overnight, 2-day, and 3-day shipping. Costs will vary depending on size/weight of the order and option chosen. You will be informed of your shipping cost at checkout.

I live in Alaska or Hawaii
We now have a flat-rate shipping option available for Alaska and Hawaii! Estimated delivery time is 2-9 business days via USPS.

Shipping charges to Alaska and Hawaii

Weight	Rate
0-3 lbs	Only $ 5.99!
3.01-6 lbs	$ 9.99
6.01-10 lbs	$ 14.99
10.01-14 lbs	$ 19.99
14.01-20 lbs	$ 23.99
20.01-25 lbs	$ 26.99
25.01-30 lbs	$ 29.99
30.01-35 lbs	$ 34.99
35.01-60 lbs	$ 39.99
over 60 lbs	contact us for special quote

How long before I receive my order?
We normally ship our orders within 2-4 business days. See below for USPS and UPS delivery times

When will my international order ship?
International orders are shipped out on Tuesdays and Fridays.

USPS and UPS Domestic (USA) delivery times.

Method	Estimated time to delivery + 2-4 business days processing time
Express mail USPS	Overnight to most areas
Priority Mail USPS	2-3 business days
First Class Mail USPS	2-5 business days
Parcel Post USPS	2-9 business days
Ground UPS	5-7 business days
3 Day select UPS	3 business days to most areas
2nd day Air UPS	2 business days
Next day air saver UPS	Next day by end of day

See UPS website or USPS website for more information

I live in Puerto Rico or other US posessions
Your order will ship with UPS or USPS. Costs will vary depending on size/weight of the order and option chosen. You will be informed of your shipping cost at checkout.

I live outside the USA
Your order will ship with USPS. Costs will vary depending on size/weight of the order and option chosen. You will be informed of your shipping cost at checkout. Sorry, flat-rate shipping is not available outside the contiguous United States.

Global delivery times First-Class Mail International - 4-12 business days (no tracking or insurance) Priority Mail International - 6-10 business days (Insured up to $70, may purchase additional insurance at checkout. Tracking available) These estimated times are based on our experience, rather then USPS information

My mailing address is an APO/FPO
Your order will ship with USPS. Costs will vary depending on size/weight of the order and option chosen.

Can I receive my order at a PO box?
Yes. If your shipping address is a PO Box located within the contiguous United States, one of USPS Mail services will be used. You must select Flat-Rate option or one of USPS options at checkout. If you live in Alaska, Hawaii, Puerto Rico or any other US territories please select the USPS priority mail or flat-rate shipping as your option.

What is is this "Drop-Ship Fee" on my invoice?
Certain items on our site ship directly from our wholesaler.
See each item description. If you order includes items that qualify and your order subtotal is under $20 and/or under $100, a small $3.99 and/or $10 "drop ship" fee will be added to your order. Check each item's description to see if a fee will be charged. Not all items carry this fee. Multiple drop-ship fees may apply.
You can avoid this fee by placing an order that is larger then $20 and/or larger then $100.

How can I tell if my order has shipped?
After your order ships, we will send you a shipment confirmation e-mail to let you know that your order has shipped. Be sure to provide us with a valid e-mail address to insure proper notification!

How can I track my order?
A cost-saving Flat-Rate option does not guarantee tracking. However, in some cases tracking will be available and we will send you your tracking number when your order ships. All other shipping options should have tracking information which will be emailed to you when your order ships. Please contact us us if you still have any questions about your order status.

Why should I select a shipping option with tracking available?
We recommend the tracking-available option for high value orders and for deliveries to business addresses and apartment complexes. This helps minimize the risk of your package being lost, misplaced, or stolen.

What shipping carrier will you use if I select Flat-Rate option?
We will select the most efficient method of shipment based on your delivery location and the weight of the package. We use UPS and USPS as our carriers.

How can I track an order that was shipped via Flat-Rate option?
After shipping your order, we will e-mail you a confirmation. If a tracking option happens to be available, we will include the tracking number for your convenience. However, please note that availability of a tracking number is not guaranteed with Flat-Rate shipping. For example, USPS Priority Mail does not provide package tracking.
If you have concerns about the status of an order that was shipped via USPS Priority Mail, please contact us us and we may be able to provide you with a Delivery Confirmation Number which often contains shipment status information.

I live near your location. Can I pick up my order in person?
No. Sorry, we do not offer in-person order pick-up at this time.

Do you handle government and wholesale orders?
Yes. Please contact us us for details and a quote.

Do you accept international orders?
Yes, we ship to most countries. If we cannot accept your order, it will be cancelled, and your credit card will not be charged. We reserve the right to refuse any international order for any reason.

INSURANCE
What does it mean when you ship my order with no insurance?

Orders that are shipped by Flat Rate service or by First Class Mail International (customer selects at checkout), are not insured. If your order is lost, damaged, or somehow is not delivered to the address you specified, Red Flare will make a reasonable effort to track down your package. However, if we cannot locate your uninsured package you will not receive a refund. We advise that for valuable orders you select one of the insured method choices listed at checkout.

How do you handle customs duties and import restrictions?
You are solely responsible for any customs duties, foreign taxes or other fees that your country may impose. In compliance with applicable trade laws, we declare the exact value of all items ordered and mark them as “dutiable merchandise”. As a retailer, we are prohibited by law from declaring your order as a “gift”, even if the order is intended as a gift for the recipient and includes a gift-receipt with prices omitted.
For detailed information about your country’s customs policies, visit the official website of the World Customs Organization, which provides links to customs websites for most countries: