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POLICIES AND TERMS OF USE

Contact us

Privacy policy

Shipping & Tracking.

Return policy

Ordering & Checkout

Is my item in stock?
Most products in our inventory ship in 1-4 business days. While about 95% of items we sell are in-stock and available at any given time, some products may be en route from the manufacturer or distributor. Those items will usually ship within 5-7 business days.

What happens if some of the items I ordered are out of stock?
On a rare occasion when an order will require longer processing time, we will contact you via e-mail and notify you of your options. Whenever possible, we will inform you of the estimated shipping date for your order. You will be able to (1) cancel the entire order; (2) cancel the item on back-order and ship the rest; or (3) wait for the back-ordered item to arrive. Due to our commitment to providing affordable emergency necessities, we normally do not offer “split shipping” – a prohibitively expensive option which would require us to pass the costs on to you.

When will my order ship?
Your order should ship within 2 business days from the time you place your order. We will contact you by email or phone if there is any delay in shipping your order.

When will my international order ship?
International orders are shipped out on Tuesdays and Thursdays.

How do I apply a coupon code to my order?
Please type in the coupon code in the Coupon Code field at checkout and click on the Continue button.

When will my credit card be charged?
Your credit card is charged at the time of purchase.

How do I change or cancel my order?
Please contact us to change or cancel your order at any time prior to shipment. We make every effort to accommodate your changes and cancellations. However, please keep in mind that we are not able to alter your purchase once it has shipped (see our return policy).

Does RedFlare use cookies?
Yes. All internet shopping carts require cookies to function properly. If your browser rejects cookies, you will need to enable them in order to shop. For best performance, we recommend the latest versions of Firefox, Mozilla, Internet Explorer, or Netscape, with Security Settings set to Default.

I have not received a confirmation e-mail after placing my order. Did the order go through?

You should receive a confirmation e-mail within a few minutes of submitting an order with valid contact information. If you did not receive your confirmation e-mail within 1 hour of placing the order, please contact us as soon as possible.

Please note that your e-mail filter may misidentify our mailing as SPAM and place it in the “bulk” folder. If your filters are enabled, please modify the settings to accept e-mails from orders {@} redflarekits.com

What is the difference between my “billing” and “shipping” address?
For “billing address”, please provide the address to which your credit card statements are sent. If you receive your statements on-line, your billing address is the one on file with your credit card company.
Shipping address is where you wish to receive your RedFlare order.

Why do you need my billing address?
Credit card issuers and processors require merchants to obtain a valid billing address for any credit card purchase. This is a security measure – one of several designed to prevent credit card fraud. Please be assured that we will never share your billing address (or any other personal information) with any third party without your permission.

Why do you need my e-mail address?
RedFlare uses e-mail as the principal way of communicating with you about the particulars of your order, including order confirmation, shipment confirmation, backorder notices, and any other order-related issues. Therefore, it is extremely important that you provide us with a valid e-mail address that you check regularly. Please be assured that we will never disclose your e-mail to third parties without your permission.

Why do you need my telephone number?
There are two instances in which we may need to contact you by phone. (1) If there is a problem with order delivery, our shipping carrier may need to reach you to make delivery arrangements. (2) We may need to reach you if we encounter a problem processing your order. Under no circumstances will we use your phone number for marketing purposes. Please be assured that we will never disclose your phone number to third parties without your permission.

Why do you need to know if my order is a gift?
Some people do not want their gift recipients to know how much the present cost. At checkout, if you tell us that this is a gift, we will place a packing slip into your shipping box without prices listed on it.

Do you publish a print catalog?
No. Print catalogs cost a lot of money and contribute to deforestation. Red Flare is an environmentally-conscious company committed to keeping the costs down. By foregoing print catalogs we are able to save some trees, and pass the money savings on to you!

Do you offer discounts to groups and organizations?
Yes. We offer volume discounts to government agencies, the military, corporations, houses of worship, and other groups and organizations. Please contact us for a quote.

Do you offer quantity discounts?
Yes. contact us for a custom quote

Do you charge sales tax?
Yes. California residents pay 9.25% sales tax.

What forms of payment do you accept?
(1). Credit Card. We accept VISA, MasterCard, American Express, and Discover. Charges from us will appear as “REDFLAREKITS” on your monthly statement. If you notice a charge from us that you do not recognize, please contact us first, before contacting your credit card provider. We will make every effort to clarify/resolve the issue. Please note that if you dispute a charge from us with your credit card company, and that charge is later found to be valid, you will be assessed a fee of $35.00. This covers the “charge-back fee” assessed against us by your credit card and/or our credit card processor, as well as our administrative costs in proving that the charge was valid.

(2). Check/Money Order. We gladly accept personal checks, money orders, cashiers checks, and certified checks drawn on US funds from a US bank only. Please make all checks payable to:

Red Flare Emergency Supplies
274 Redwood Shores Pkwy. #220
Redwood City, CA 94065

No store or customer pickup at this location - mailbox only!

(3). PayPal. We welcome our PayPal customers. For PayPal orders, please select “PayPal” as your payment method and proceed to checkout.

What conditions and restrictions apply to buying RedFlare merchandise?
Every State, city and country have unique restrictions. It is your responsibility to ensure that the product you order is legal for shipping to your locale. You must comply with all local laws and regulations. If any item your order is illegal where you live, you will be held responsible.

You must be old enough (18 or 21 years old, depending on where you live) to order medicines, matches, candles, knives, multi-tools, and any other items sold by us that may be subject to restrictions at your locale.

By shopping on Red Flare site you agree to hold Red Flare Emergency Supplies harmless of any injuries that may result from the use of products purchased at Red Flare.

When placing an order on our site, you will be required to certify that you are eligible to make a purchase, and to review and accept our Policies and Conditions.

 

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